Refund policy
Last updated: 22 October 2026
This policy explains when you can get your money back for a paid HopLife plan, and how to ask for it.
Try it free first
HopLife has a free plan with no time limit, so you can use the app as long as you like before paying. Paid plans (Basic and Premium) are monthly or yearly subscriptions.
Who you buy from
Our order process is run by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payments, invoices and refunds, and answers questions about them.
Refunds within 14 days
If a paid plan isn't right for you, you can ask for a full refund within 14 days of the first payment of your subscription, monthly or yearly.
Renewal payments aren't refunded, except where the law where you live requires it. You can cancel at any time so the next renewal doesn't happen.
How to ask for a refund
Open the link in the receipt email from Paddle, or go to paddle.net and choose "Request refund". You can also write to us with the email address you paid with and we'll pass it on.
Approved refunds go back to the payment method you used, within 14 days of approval.
Cancelling
Cancel any time in HopLife under Subscription, or through the link in your Paddle receipt. You keep your plan until the end of the period you've paid for, then your account moves to the Free plan.
After a refund
When a payment is refunded, the paid plan ends straight away and your account moves to the Free plan. Nothing you've added is deleted, but the Free plan's limits apply.
When a refund can be refused
A refund can be refused where there are signs of fraud or of the refund process being abused, for example repeated requests for the same plan.
Your legal rights
This policy doesn't limit any right you have under the law where you live, such as the 14-day right of withdrawal for consumers in the EU, the EEA and the UK. Where the law gives you more, the law applies.
Questions
Write to Hoptec GmbH, the company behind HopLife: